Otten's Custom Roofing

Google Reviewed

4161 Madison Ave SE, Grand Rapids, MI

4.9(159 reviews)

EPDM (Rubber)TPO (Thermoplastic)Modified BitumenBuilt-Up Roofing (BUR)Roof Coating SystemsSteep-Slope/Shingle

About

Otten's Custom Roofing holds a state license, carries full insurance, and maintains a BBB A+ rating — a baseline of accountability that facility managers evaluating commercial roofing contractors in Grand Rapids, MI should require from any vendor. Operating out of 4161 Madison Avenue SE, the company serves West Michigan commercial clients with flat and low-slope roofing installation, replacement, and repair across building types including office, retail, industrial, warehouse, multifamily, and mixed-use properties. Their flat roofing work covers the systems most common in Grand Rapids' commercial stock: EPDM, TPO, modified bitumen, built-up roofing, and protective coatings — all engineered to handle West Michigan's demanding cycle of heavy snow loads, freeze-thaw movement, high winds, and UV exposure. For facility managers overseeing properties with asphalt shingle sections — common on multifamily and mixed-use assets — Otten's handles those scopes as well, consolidating vendor relationships under a single contractor. The team also installs and repairs commercial gutter systems, an often-overlooked component that, when neglected, accelerates membrane edge deterioration and foundation drainage issues. Repair response is available Monday through Friday 7 a.m. to 7 p.m. and Saturday 8 a.m. to noon, giving property managers a wider contact window than many regional competitors. While the company does not publicly advertise formal service agreements or 24/7 emergency dispatch, their stated emphasis on clear communication and ongoing project updates aligns with the operational transparency facility managers need when coordinating roof work around tenant schedules. Financing options are available, which may benefit smaller commercial owners managing capital expenditure timing. For Grand Rapids-area facility managers seeking a licensed, insured, and credentialed flat roofing contractor with demonstrated commercial scope, Otten's Custom Roofing warrants consideration.

Roof Systems & Materials

Roof Systems Serviced

EPDM (Rubber)TPO (Thermoplastic)Modified BitumenBuilt-Up Roofing (BUR)Roof Coating SystemsSteep-Slope / Shingle

Property Types Served

Office Building

Retail / Shopping Center

Industrial / Manufacturing

Warehouse / Distribution

Multifamily (50+ units)

Mixed Use

License & Insurance

Insurance VerifiedNot verified

Location

Map unavailable

4161 Madison Ave SE Grand Rapids, MI

Quick Answers

What commercial roofing services does Otten's Custom Roofing offer in Grand Rapids?

Otten's Custom Roofing is a commercial roofing contractor serving Grand Rapids, MI, working with EPDM (Rubber), TPO (Thermoplastic), Modified Bitumen, Built-Up Roofing (BUR), Roof Coating Systems systems. Services cover installation, repair, and inspection for commercial and industrial properties.

What types of buildings does Otten's Custom Roofing work on?

Otten's Custom Roofing serves commercial property types including Office, Retail, Industrial, Warehouse, Multifamily across the Grand Rapids, MI area.

Is Otten's Custom Roofing available for emergency roofing service?

Otten's Custom Roofing handles urgent commercial roofing needs. Contact them directly at +16165346000 to confirm emergency response availability.

Frequently Asked Questions — Otten's Custom Roofing

What commercial roofing services does Otten's Custom Roofing offer in Grand Rapids?

What types of buildings does Otten's Custom Roofing work on?

Otten's Custom Roofing serves commercial property types including Office, Retail, Industrial, Warehouse, Multifamily across the Grand Rapids, MI area.

Is Otten's Custom Roofing available for emergency roofing service?

Otten's Custom Roofing handles urgent commercial roofing needs. Contact them directly at +16165346000 to confirm emergency response availability.

How is Otten's Custom Roofing rated?

Otten's Custom Roofing holds a 4.9-star rating based on 159 Google reviews from commercial and property-management clients.

What area does Otten's Custom Roofing serve?

Otten's Custom Roofing is based in Grand Rapids, MI, providing commercial roofing services to property managers, facility managers, and building owners.

How do I get a commercial roofing quote from Otten's Custom Roofing?

Request a commercial roofing quote from Otten's Custom Roofing by calling +16165346000. You can also use the quote form on this page to reach their Grand Rapids team directly.